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Job Descriptions

  1. Carefully advertise railway travel common senses and safety knowledge, and ensure the passenger safety.
  2. Practice the principle of  comprehensive services and caring special passengers, and serve the passenger friendly and courteously.
  3. Organize the passengers for buying ticket and waiting for the train, keep the order for entering / exiting the station, practice safety inspection and handle the cases such as taking the train which breaching the regulations, carrying over weight luggage, carrying dangerous goods.
  4. Carefully implement passenger transport operation standards, show a neat appearance during on-duty, wear complete symbols, hold the position, focus on service, do not make small talks other than working, do not leave position without permission, and do not do something other than service.
  5. Organize passengers to pass the tunnel, get on/off the train, enter/exit from designate passageway, prevent passengers from climbing, crossing under train and crossing the track lines, organize the passengers to get on/off the train safely and quickly, and ensure the personnel safety of passengers and train operation on time.
  6. Timely organize on the station platform and prevent personnel other than passengers and staff from staying in the station.
  7. Answer the inquiries from passengers, handle train ticket endorsed procedures, timely modify the regulations, accumulate the service data and keep the data complete and correct.
  8. Supervise and inspect the works of cleaners to keep the passenger transport area neat and clean, realize cleaning dirty immediately, no dusts on walls and clean window and floor, care the facilities and spare parts, save electrical energy and carefully carry out shifting exchanges.
  9. Wait for the train, serve, enter / exit the station and receive / depart trains, practice guiding and service works, hold the position and improve the service quality.
  10. Participate the occupational studies organized by train station and passenger service office, improve the professional skills and service quality, practice the service in polite language, answer every inquiry with correct answers in a kind, warm and sincere manner.
  11. Understand the fire-fighting knowledge and actual operation.
  12. Serve the passenger in a natural, warm and kind manner with polite language and proper behaviors. Serve the special passenger with records and handover documents.
  13. Finish temporary tasks instructed by station management.

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